Lynfield


Location & Contact Info

Should you require any further information, or assistance please contact, the Home Manager on the contact details below: 22 Norwich Road, Ditchingham, Norfolk, NR35 2JL Tel: 01986 897196 Mandy Hembling – Manager Email: lynfield.manager@isiss.co.uk

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About our Home

Lynfield is part of the the isiss group of homes and is a vibrant and modern home providing a friendly, safe and stimulating environment which prides itself in providing specialist and quality bespoke support for people with a wide range of needs, including learning disabilities and complex support needs such as Autism, Epilepsy, Profound and Multiple Learning Disabilities including those with behaviours that may challenge.

The home is registered with the Care Quality Commission and is well equipped to deliver the highest standards of care and support. Lynfield is a friendly residential home located at Ditchingham, Norfolk and close to the historical town of Bungay, located on the Norfolk/Suffolk border within easy reach of Norwich and all local amenities, sports centres, award winning beaches and the famous Norfolk broads to name but a few.

We passionately believe that all of the people we support, no matter how complex their needs, should not miss out on any opportunities in life. In fact the people we support currently include a keen sailor, a swimmer, a musician, a volunteer for a dog rescue centre and a very keen gardener. We have seen time and again when given the right opportunities people overcome past obstacles and integrate into the local community. Within isiss we aim to help people to achieve anything that they want to do.

We have recently added to our excellent facilities and we now have a sensory room to aid rest and relaxation, and a top of the range hydrotherapy pool which residents can use with the assistance of staff to help them to keep fit, exercise or just to have fun. This excellent facility was added for the holistic well-being of everyone who lives at Lynfield and its sister services. We also have a beautiful and very spacious garden, including safe trampolines, swings, flower gardens and vegetable patches.

Our unique approach to care – ‘making a difference’

A skilled and friendly team are led by our highly experienced and passionate Home Manager, Mandy Hembling. They all work tirelessly to balance the need to safeguard those we support, against actively encouraging positive risk-taking so the people we support can make their own constructive choices, enabling them to take part in the activities that they specifically want to do.

At Lynfield we have a unique approach to the care that we deliver, it is person centred and each person we support is treated as an individual with a care plan tailored to their individual needs. Our vision is to deliver care to the individual in the way that they want it, with the assistance of outside agencies and families this ensures that we deliver the best care and support possible to all those that we support here.

In order to build confidence and increase ability and self- sufficiency, we support the people who wish to participate in education and skills development programs and to take part in wide ranging leisure and community activities. Each person we support is allocated a key worker on admission, so that every individual can identify with a specific member of staff who will be responsible for working with them to address their particular care and support needs. The key worker will also work with the individual to develop daily living skills and community activities and will be responsible for taking the lead role in linking with Care Management, Health Professionals and the person we support’s family.

At Lynfield we actively seek feedback from the people we support, their representatives, friends and relatives as well as our staff team, in order to maintain and improve the quality of our service. We believe that true care goes well beyond meeting a person’s basic care needs it should also make the person feel valued and safe. We believe that all people we support have the right to expect excellent care and support which is delivered in the way that they want it to be. All of our services are tailor made according to individual’s needs, wishes and requirements. Support plans are reviewed monthly and this gives all stakeholders the opportunity to adjust and fine tune the care and support that is being delivered to ensure that it always meets people we support’s needs in the most appropriate way.

All of our team are specifically selected to meet the criteria of a person-centred Support Worker and they undergo a continual program of training both in practical courses and on-line focussed learning. We believe passionately that nothing should be a barrier to people achieving their ambitions and realising their full potential. If you visit Lynfield you will see the isiss difference for yourself.

Meet the manager

My name is Mandy Hembling and I am the Manager at Lynfield, with over 10 years of experience specialising in supporting people with a wide range of learning disabilities, such as those living with Autism, and those exhibiting challenging behaviours, in a variety of settings, from day services to residential care services to secure settings. I was originally employed as the Deputy Manager at Lynfield and have since worked my way up to the level of Home Manager where I have been instrumental in seeing through many innovations and improvements, as well as developing and maintaining supportive relationships with the people we support. I am extremely proud of everything that the people we support at Lynfield and my dedicated team and have achieved. I am extremely committed to Lynfield and have been influential in establishing the service’s excellent reputation in successfully and effectively supporting people with behaviours that can be extremely challenging to the service. Over the years I have developed close professional relationships with the people we support, their families, and local visiting professionals, and have been key to delivering the quality of care and support needed to the very highest of standards. Our helpful, caring and supportive staff understand the importance of maintaining the emotional, social and spiritual wellbeing of each person in their care and have a wide range of skills including increasing levels of care and support to meet people we support’s every needs.

Activities and Events

At Lynfield we focus very much on replicating life as it was in individuals own homes wherever possible. Consequently people we support are encouraged to join in with the tasks of daily living activities include laying the tables, sweeping, gardening and painting. Every person that we support is assisted to build a plan of their activities and outings for the day according to their needs and wishes, our dedicated staff team then set to work to implement this plan in the most appropriate way for that person. Activities are a very important part of every day for all of the people that we support and through activities we are able to help people to improve their skills and to integrate into the local community. We firmly believe that if people feel safe and secure then they will live a much happier and more contented life and the incidences of behaviours that may challenge will diminish accordingly.

If you have anything that you think we may be able to help you with, please don’t hesitate to contact the manager at any time, she is always happy to help.

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